For assistance with course-related queries, you can call our technical support and programme administration teams to open a case. You can also open a case by email or live text chat (Technical Support only).
Technical Support
Our Technical Support team can assist you with any IT-related queries, including:
- Accessing webinars and tutorials using ZOOM.TM
- Uploading and submitting your work
- Accessing and engaging with your course content
- Updating passwords and profiles
- Technical queries about MyHELMS and other College systems
You can contact the Technical Support team as follows:
| Email | Email helpdesk@hiberniacollege.net (This will automatically open a case with the Technical Support team.) |
| Live Text Chat | Select the Live help button at the end of any page in MyHELMS or the Helpdesk. (When this button is green, we're available.) |
| Telephone | Call +353 (0) 98 28382 and dial 1 for help connecting to a live event or dial 2 for all other technical queries. |
Hours of operation are Monday to Thursday 09:00 to 21:00 and on Friday 09:00 to 17:00 (excl. public holidays).
You should always use the technical support telephone number for immediate assistance connecting to live events. |
Programme Administration
The Programme Administration team is your main point of contact for student matters throughout the programme. Each cohort will have a dedicated programme administrator. Your programme administrator and the team can help you with a variety of queries, including:
- Assessments (non-academic queries)
- Professional placement
- Face-to-face classes and webinars
- General queries
You can contact the Programme Administration team as follows:
| Email | Email studentadmin@hiberniacollege.net (This will automatically open a case with the Programme Administration team.) |
| Telephone | +353 (0) 1 661 0168 |
Hours of operation are Monday to Friday 09:00-17:00 (excl. public holidays).
We will endeavour to provide you with a prompt, quality service. You can open a case or email our teams at any time and expect a response within 2 working days. |
