For assistance with course-related queries, you can call our technical support and programme administration teams to open a case. You can also open a case by email or live text chat (Technical Support only).
Our Technical Support team can assist you with any IT-related queries, including:
- Accessing webinars and tutorials using Blackboard CollaborateTM
- Uploading and submitting your work
- Accessing and engaging with your course content
- Updating passwords and profiles
- Technical queries about MyHELMS and other College systems
You can contact the Technical Support team as follows:
| Email||Email email@example.com (This will automatically open a case with the Technical Support team.)|
| Live Text Chat||Select the Live help button at the end of any page in MyHELMS or the Helpdesk. (When this button is green, we're available.)|
| Telephone||Call +353 (0) 98 28382 and dial 1 for help connecting to a live event or dial 2 for all other technical queries.|
| Hours of operation are Monday to Thursday 09:00 to 21:00 and on Friday 09:00 to 17:00 (excl. public holidays).|
You should always use the technical support telephone number for immediate assistance connecting to live events.
The Programme Administration team is your main point of contact for student matters throughout the programme. Each cohort will have a dedicated programme administrator. Your programme administrator and the team can help you with a variety of queries, including:
- Assessments (non-academic queries)
- Professional placement
- Face-to-face classes and webinars
- General queries
You can contact the Programme Administration team as follows:
| Email||Email firstname.lastname@example.org (This will automatically open a case with the Programme Administration team.)|
| Telephone||+353 (0) 1 661 0168|
| Hours of operation are Monday to Friday 09:00-17:00 (excl. public holidays).|
We will endeavour to provide you with a prompt, quality service. You can open a case or email our teams at any time and expect a response within 2 working days.