For the quickest response please contact the most appropriate department
Technical Support
Our Technical Support team can assist you with any IT-related queries, including:
- Accessing webinars and tutorials using ZOOMTM
- Uploading and submitting your work
- Accessing and engaging with your course content
- Updating passwords and profiles
- Technical queries about MyHELMS and other College systems
You can contact the Technical Support team as follows:
| Email |
helpdesk@hiberniacollege.net (This will automatically open a case with the Technical Support team.) |
| Live Text Chat |
Select the Live Help button at the end of any page in MyHELMS or the Helpdesk. (When this button is green, we're available.) |
| Telephone |
+353 (0) 98 28382 |
Hours of operation are Monday to Thursday 09:00 to 21:00 and on Friday 09:00 to 17:00 (excl. public holidays).
You should always contact us by telephone for immediate assistance connecting to live events. |
Programme Administration
The Programme Administration team is your main point of contact for student matters throughout the programme. Each cohort will have a dedicated programme administrator. Your programme administrator and the team can help you with a variety of queries, including:
- Assessments (non-academic queries)
- Professional placement
- Face-to-face classes and webinars
- General queries
You can contact the Programme Administration team as follows:
| Email |
studentadmin@hiberniacollege.net (This will automatically open a case with the Programme Administration team.) |
| Telephone |
+353 (0) 1 661 0168 |
|
Hours of operation are Monday to Friday 09:00-17:00 (excl. public holidays).
We will endeavour to provide you with a prompt, quality service. You can open a case or email our teams at any time and expect a response within 2 working days.
|
Student Support
The Student Support Officer provides non-academic support if you need advice or are experiencing difficulties during your programme. The Student Support Officer also holds regular online clinics where you can book a one-to-one appointment. Please do not hesitate to contact the Student Support Officer if you are:
- Experiencing personal difficulties or an emergency situation that is affecting your studies
- Looking for information on the non-academic supports available
- Seeking information on the disability and learning support policy
- Seeking information on College procedures and policies, such as deferral
- Seeking to give feedback on College- or programme-related matters
- In need of guidance or direction on supports and pathways available
Here is how you can contact the Student Support Officer:
Finance
You can contact our Finance team if you have a query relating to your programme fees, including queries on:
- Payment of programme fees
- Issuing a duplicate receipt (subject to a supplementary fee)
- Payment of a supplementary fee
Librarian
Our Digital Librarian, Ann Byrne, can be contacted via email or phone during the following hours:
Records and Data Office
To request a change in your official contact details such as a change of address, please forward details to the Records and Data office.
Data Protection Office
If you become aware of or suspect there has been breach of personal data security, immediately contact the Data Protection Office, who will advise on any further action.
