Firstly, your query may be answered by:

  • Reviewing information available on MyHELMS
  • Reviewing the Knowledge Base or School Placement FAQs
  • Reviewing e-mails sent by the Academic Affairs team, Technical Support team or your tutor
  • Referring to information contained in the Orientation presentations, Student Handbook or School Placement Manual

It is important that you refer your queries to the correct department/person so that all queries can be addressed and responded to correctly and promptly:

  • Librarian: All library queries
  • Student administrators: All exams and assignment queries and other non-academic queries
  • Technical Support team: All technical queries
  • Tutor: All academic queries

Get in touch

Get in touch